Refund policy
Returns & Refunds
We check our jewellery carefully before sending it to you.
Pink Sac and Classy Sac are surprise jewellery pouches. Each sac contains one jewellery item. Photos show examples, and the design you receive may be different.
Change of mind
We do not accept returns or exchanges for a change of mind, including if the surprise design is not to your taste.
If something is wrong
If your jewellery arrives damaged, develops a fault, does not match our description, or you receive the wrong sac, please contact us through our Contact page.
Include your order number or another proof of purchase and a short description of the problem. Photos are helpful if available.
We will assess the issue and provide a solution under Australian Consumer Law.
For a major problem, you can choose a refund or replacement. For a minor problem, we may provide a free repair. If we cannot fix it within a reasonable time, you are entitled to a refund or replacement.
We will reimburse reasonable return postage costs if the item is confirmed to have a problem covered by Australian Consumer Law.
Your consumer rights apply to surprise sacs and sale items. Nothing in this policy limits those rights.
We only accept returns if:
- the item arrives damaged, or
- the item is faulty, or
- you receive the wrong item
Return Timeframe
You have 5 days from the day you receive your order to contact us about a problem.
To request a return
Please email us at hello@tesseraartisan.com with:
- your order number
- clear photos showing the issue
- a short description of the problem
The item must be:
- unused
- unworn
- in its original packaging
Items sent back without approval will not be accepted.
Exchanges
We only offer exchanges if we made a mistake, such as sending the wrong item.
If this happens, please contact us as soon as possible and we will fix it.
Refunds
Once your return is approved and received, we will check the item.
If approved, your refund will be sent back to your original payment method within 10 business days.
Please note that banks or card providers may take extra time to process the refund.
If you have not received your refund after 15 business days, please contact us.
Contact Us
If you have any questions about returns or refunds, please email us at: